- Choices successful people make
- Choose to take charge of your life
- Choose to be courageous
- Choose to be unembarrassable
- Choose to think independently
- Choose to take charge of your life
- Boost your happiness quotient
- Choose to be happy now
- Savour pleasant experiences
- Make gratitude a way of life
- Separate your self-esteem and your goals
- Invest in healthy relationships
- Choose to be happy now
- Build successful relationships
- Contribute to the reservoir of goodwill
- Start conversations
- Take the long-term view
- Forgive
- Build your relationships with those you lead
- Contribute to the reservoir of goodwill
- Tools for your persuasion toolkit
- First: establish your credibility
- Shoot down those objections – in advance
- Use the Likeability principle
- Put your audience in others’ shoes
- Use the power of questions
- Use the consistency principle
- Use the power of the negative argument
- Inoculate your audience
- Change behaviours with examples
- First: establish your credibility
- Achieve your goals
- Make sure the goals are your goals
- Plan your goals
- Take care with the size of your goals
- Use this powerful idea to keep you on track, healthy and happy
- Don’t miss out on eudaimonia
- Make a plan to handle the obstacles and setbacks
- Ease up on the optimism
- Follow the advice of someone who’s been to the top
- Monitor your progress
- Avoid being obsessed with your goal
- Take care with your determination
- Monitor your behaviours
- Make sure the goals are your goals
- Manage your stress
- Turn medical advice into action
- Turn medical advice into action
- Develop your resilience
- Be wary of stress tests
- Forget ‘My glass is always half-full’
- Consider reframing
- Help the ‘everyday magic’ do its job
- Make healthy comparisons
- Use the Three Cs of Resilience
- Don’t let a fixed mindset hold you back
- Choose a growth mindset
- Celebrate success the right way
- Accept the ‘down days’
- Be kind to yourself
- Be wary of stress tests
- Develop your leadership skills
- Make the three universal motivators your focus
- Put the three universal motivators into action
- Avoid using self-esteem as a motivator
- Keep the team and your accountants happy
- Develop a mission for you and the team
- Give feedback that really works
- Be a gossip
- Think carefully about your different generations
- Choosing staff to work remotely? Think carefully
- Make the three universal motivators your focus
- Be a leader in customer service
- Consult to engage your team
- Develop a customer service charter
- Develop customer service projects
- Handle complaints effectively
- Consult to engage your team
- Enhance your professional reputation
- Maintain ‘the professional you’
- Maintain ‘the professional you’
- Develop your writing skills
- Writing: Don’t think your topic is too serious for plain language
- Add humans to your writing
- Write paragraphs the easy way
- Ignore the misleading advice
- Writing: Don’t think your topic is too serious for plain language
- Work on your new habits
- Accept that new habits take time
- Focus on what works
- Cure procrastination
- Link a new habit with an old habit or inevitable event
- Forgive the lapses
- Accept that new habits take time